Inquiry
A feature for inquiries and responses between administrators and users.
Overview
- Users can submit inquiries to administrator users, and administrators can respond.
- When an inquiry is posted, administrator users receive a notification.
- Responses to inquiries are handled by creating an individual chat room.
- You can change the label for this feature (for example, "Contact Admin").
The Contact Admin feature is OFF by default.
- Change it to ON from the administrator menu under Feature Usage Settings.
Accessing inquiries from the MENU
- If the Inquiry feature is enabled, it appears in the
MENUsection. - For regular users, a list of inquiries they have created is displayed.
- For administrator users, a list of received inquiries is displayed.
Responding to inquiries
- Review the received inquiry content.
- If a response is required, press the
Respondbutton to create a chat room for responses.
When creating a response chat room, the inquiring user and administrator users are automatically selected as room members.
- You can remove members before creating the room.
- You cannot add room members.